It is possible to make a return
within 30 days of receiving the order, bearing the costs of
shipping.

The items that will be returned must be
returned intact , in the same
conditions in which they were received complete with tags, labels and
possibly original packaging. Shoes must always be returned
with the original box.



Even in the event of a damaged item, we invite you to
contact customer service or send a report via email
accompanied by photos within 24 hours of receiving the product. To start the
return procedure, you can go to your personal area and click on the icon
at the top right and log in to www.sartoriaitalianaeshop.com. In the
"Orders" section you can select the products to return and click
"I request a return". You will be sent a notification via email requesting the request
Return with summary.



Our warehouse will take delivery of the
returned products, reserving the right to verify their integrity. Once approved the
return you will receive a confirmation of "Return Acceptance" and yes
will proceed with the refund. This refund will be made via the
crediting of the amount paid through the same payment method by you
used. The refund will take place no later than 3-5 working days
from the date of acceptance of the return and will result in a deduction for the cost
of the shipment.



Refund times may vary depending
to the issuing institution of your payment method, the buyer will be able to
choose to return the product with an alternative courier to that one
indicated by directly supporting the costs. Sartoria Gray cannot be
held responsible in case of loss, shipment to the wrong address, in the
extent to which the risks relating to the transportation chosen by the Buyer are a
load of the same. To proceed with the refund by cash on delivery it will be
necessary to contact support.

Return method:

Send us the goods:

As soon as the goods are returned to the
our office will provide the refund.

Shipping address: SARTORIA GRAY SRL INTERPORTO
CAMPANO LOT C INT C1 80035 NOLA (NA)

Return procedure collection a
domicile:

This procedure is possible
carry it out by sending an email to infosartoriaitalianaeshop@gmail.com requesting a collection request at your home,
as soon as the item arrives at our office, we will refund the amount to
net of €10 for part of the cost of the courier service.

Please note that we do not do direct exchanges. Self
you want a replacement product, please return the item
unwanted item according to the instructions below and proceed with a new order.